Dell India is Hell

A month back I ordered a Dell Laptop for my friend SasiKumar. It was my sole decision to go for a Dell Laptop here in India. I ordered for Dell Inspiron E1505/6400. It was more than a month, and I didnt get any reply from Dell Sales Team in Bangalore, India. At one point, I  started asking for the status, and not the Laptop. But they didnt even reply to my email for more than two weeks.

I was given a link longtime back to check the status. Excellent updation on the status. For nearly 3 weeks, there was no status update. Even I bounced these things back to them and to few other email Ids I got from their website and Google. But nothing invain. I really felt bad talking to my friend, though he didnt tell anything.

Even I sent two mails insulting them for this. Its here.. Even for that they didnt respond, thats different story!!

Actully, a friend of mine nearly a year back had the same problem. But, I thought it was Past(a yr old story). But it again happened!! Really I think no retail buyer will go and buy in the Dell India or their Website.

Atlast yesterday someone from Bangalore Dell called me and asked whether the Laptop has been despatched.
I shouted "No".
Then she said "It might be on the way to your place".
I replied "Place in the sense where ? Even Chennai is the place where Im staying and even India is the place where Im residing".
She said "Its in Madras and will come today itself ". And it really got delivered in the same day!!!